RELY - Frequently Asked Questions (FAQs)

FAQ NumberQuestion & Answer 
20171223
ALL
GST
-
I am getting Kernel.dll error ?

  • This error comes when you have windows version older than windows XP SP3.
    Please upgrade the operating system to higher version of windows (Windows 7 is recommended). For that you need to contact your computer hardware person.
20171220
ALL
GST
-
How to make bills with GST and print them ?

  • A detailed description is provided in the manual on how to make bills with GST and print them.

    Please click HERE to open manual.

    Please click HERE to watch video.
20171219
ALL
GST
GST ONLINE UPDATE
Is it necessary to have INTERNET connection for RELY software GST Update ?

  • Yes, for GST update in RELY Accouting Software (DOS based), Internet is required on the computer where it is installed.

    Dear Customer, as you are aware that GST rules are getting updated day by day, so your software will be required to be updated quite frequently in your computer. 

    Secondly every month you will need to send/receive reports to/from your CA/Tax Practitioner for GST returns 3-5 times in a month. So anyway internet will be required by you for GST.
20171217
ALL
GST
-
I want to make new Customized Software Development / Modification Work.


  • Dear Customer, currently we are engaged in GST updation of our software products, So we are not taking any Customized software Development/Modification works.
20171215
ALL
GST
-
How to make a GST Sales bill or challan with new GST update ? 


  • When you do GST update of your software and mark GST Applicable = "Y", the software puts fields like GSTIN, HSN, GST Amount etc in your existing Sales bill & challan formats.

    You can start making new Invoice by selecting "Sales (GST)" or "Sales Invoice GST" and using the same formats. In addition to that, we have provided a Standard GST Invoice format which you can use.
20171213
ALL
GST
-
How to create HSN/SAC code ?

20171210
ALL
GST
GST ONLINE UPDATE
How to get GST online Update for RELY software(DOS Based) ?

  • To update your RELY software for GST follow these steps :
    1. Open your software
    2. Go to --> Utilities --> Update Program -->Online
    Your Program is now GST ready. It will also show you how to make your sale bill.

    For GST manual and Video click HERE

    You can visit our website www.tripta.in to know more about GST
20171178
ALL
GST
GST ONLINE UPDATE
How to do Online Update for Rely.?
OR
How to get GST Update online for Rely.?



20170452
ALL
-
-
What is Service Code?

  • SERVICE CODE is a unique 10 digit customer specific unique code always visible on the right bottom     screen of your RELY software. 
    The Service code changes daily. 
    Quote this number to the operator for quick access  to Call Support Executives when calling to TRIPTA  for support. 
    This will identify you and your Software Version. 
    When you quote the service code number to the operator, mostly you would not be required to give your Customer code or Name etc. But sometimes due  to technical reasons you may have to verify your details.
20170194
ALL
Settings
Printer
I cannot print from RELY. The printer is connected to a node. How do I Do?
OR
How do you setup printer settings for printer connected to a node or workstation?
OR
Printer is not printing from server when printer is connected to node PC in RELY.


  • First of all you have to connect to node PC from server to access the printer.
    Steps to connect to node PC from server.
    1.Open Start Menu in Server Computer.
    2.Type PC name or IP address of the PC which you want to connect followed     by "\\"  e.g. "\\node-pc-name1" or "\\192.168.2.152"
        [Use IP Address only if its fixed for the node, if it DHCP enabled, use computer name]
    3. In explorer, it will show "printer name" and other shared resources like directory etc. Right click on the desired printer name 
    4.Click on connect and the printer will be added to the server computer
    5.Now to set this printer as default printer, open control panel & open Devices & printers on the Server.
    6.Search the desired printer in the Printers section, then Right Click on it and click on Set as default printer.

    Note : TCSUT.exe file must be in TCS directory where the RELY is installed.